ITKI Support
ITKI helps you plan strength-training routines, log sets, and understand what to do next.
Updated 18 September 2026
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Local workout data
Core workout logging works without an account or connection. Active workouts are stored on this device. Correct logged sets before finishing so History reflects what you performed.
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Sign in with Apple
Sign-in is optional and uses Apple's native sheet. Dismissing the sheet changes nothing. Keep access to the Apple account linked to your ITKI account.
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Cloud sync and accounts
Cloud backup and sync are part of ITKI Pro. Once the device dataset is linked to the signed-in account and ITKI Pro is active, eligible changes sync automatically. Active workouts remain local until completed. A dataset already linked to another account is not silently merged or reassigned.
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ITKI Pro
ITKI Pro is an optional subscription with unlimited routines, full workout history, advanced Progress and cloud backup & sync. Workout logging, the rest timer, next-set recommendations and Weight PRs stay free. Payment and billing are handled by Apple through the App Store.
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A purchase is not showing
If you bought ITKI Pro but the app still shows the free plan, check that this iPhone is signed in to the Apple Account that made the purchase and is online, then open Profile → Membership → View ITKI Pro and tap Restore Purchases. A purchase that is waiting for approval, such as Ask to Buy, unlocks once it is approved.
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Restore Purchases
Restore Purchases asks the App Store for an active ITKI Pro subscription on your Apple Account, for example on a new iPhone or after reinstalling ITKI. It does not start a new purchase.
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Manage or cancel ITKI Pro
Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions. With ITKI Pro active, Profile → Membership → Manage Subscription opens the same place. Cancel before the renewal date, following Apple's timing, to avoid the next charge. Deleting the app or your ITKI account does not cancel a subscription. Refund requests are handled by Apple.
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Sign out or delete
Signing out keeps routines, workout History, and account binding on this device. Account deletion is a separate destructive action. While signed in, open Profile → Account → Delete Account. If you may have ITKI Pro, ITKI first explains that Apple billing is separate and lets you open Apple's subscription management or continue to account deletion immediately. Deleting an ITKI account does not cancel an ITKI Pro subscription: account deletion and subscription cancellation are separate actions, and a subscription is cancelled with Apple. If a subscription is still active after an account is deleted, Restore Purchases can bring back access to ITKI Pro.
Report an issue
Please include:
- The ITKI version and build shown in Profile → Support & About → About.
- Your iPhone model and iOS version.
- What you expected, what happened, and steps that reproduce it.
- Whether you were offline or signed in, when relevant.
Do not send passwords, Apple authorization codes, authentication tokens, App Store receipts, or other credentials.
Contact support
Publisher: Muhammed Emre DURAN
Support/privacy contact: support@itkiapp.com